Complaints

Filing a complaint

It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing iinfo@clean-tower.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur via this link

ODR platform

It is also possible for EU consumers to file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint via the European Union platform.

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