Privacy Policy - Clean Tower

Privacy Policy Clean Tower

About our privacy policy

Clean Tower cares deeply about your privacy. We therefore only process data that we need for (the improvement of) our services. improve our services and handle the information we have collected about you and your use of our services with care. our services. We never make your data available for commercial purposes to third parties. This privacy policy applies to the use of the website and the services of Clean Tower. Tower. The effective date for the validity of these terms and conditions is 27/03/2024, with the publication of a new version shall invalidate the validity of all previous versions. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us. If you have any questions about our privacy policy please contact our privacy contact person, you find the contact details at the end of our privacy policy. About the data processing Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and to whom the data is accessible.

Web store software

WooCommerce

Our online store is developed with software from WooCommerce. Personal information that you for our service to us, are shared with this party. WooCommerce has access to your data to provide us (technical) support, they will never use your data for any other purpose. purpose. WooCommerce is based on the agreement we have with them obliged to appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. WooCommerce reserves the right to share collected data within its own group in order to further improve the further improve services.

Web hosting

WordPress

We purchase web hosting and email services from WordPress. WordPress processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. WordPress has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. WordPress is bound to confidentiality under the agreement.

E-mail and mailing lists

WordPress

We use the services of WordPress for our regular business e-mail traffic. This party has taken
appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our
data as much as possible. WordPress does not have access to our inbox and we treat all our
email traffic confidentially.

Payment processors

Mollie

For handling (part of) the payments in our web store we use the platform of
Mollie. Mollie processes your name, address and place of residence and your payment information such as your bank account or
credit card number. Mollie has taken appropriate technical and organizational measures to protect your
personal data. Mollie reserves the right to use your data to further improve the
service and, in this context, to share (anonymized) data with third parties.
All of the above safeguards regarding the protection of your personal data also apply
to the parts of Mollie's service provision for which they engage third parties. Mollie will not retain your
data longer than permitted under the statutory time limits.

Reviews

WebwinkelKeur

We collect reviews through the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur then You are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can can link the review to your order. In some cases WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review we share your name and email address with WebwinkelKeur. They use this information for the sole purpose of inviting you to leave a review. WebwinkelKeur has appropriate technical and organizational measures taken to protect your personal data. WebwinkelKeur reserves the right, for the purpose of delivery of services to third parties, we have WebwinkelKeur permission to do so. permission. All of the above guarantees regarding the protection of your personal personal data also apply to those parts of the service for which WebwinkelKeur engages third parties. WebwinkelKeur engages third parties.

Shipping and logistics

Parcel Service

When you place an order with us, our job is to get your package delivered to you. We use parcel services to make the deliveries. It is therefore necessary for us to share your name, address and place of residence data. Parcel service uses this information only for the purpose of execution of the agreement. In the event that Parcel Service engages subcontractors, Parcel Service will also make your information also to these parties.

External sales channels

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of our services. That is, the purpose of
processing is always directly related to the order you provide. We do not use your data for
(targeted) marketing. If you share data with us and we use this data to contact you - other than at your
request - at a later time, we will ask you explicit permission to do so. Your
data will not be shared with third parties other than to meet accounting and other administrative
obligations. These third parties are all bound to confidentiality by virtue of the agreement
between them and us or an oath or legal obligation.

Automatically collected data

Data automatically collected by our website is processed for the purpose of further improving our service further improvement. This data (e.g. your IP address, web browser and operating system) are not personal data. Cooperation with fiscal and criminal investigations Where appropriate, Clean Tower may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such case we are forced to share your data, but we will, within the possibilities offered by law oppose this.

Retention periods

We keep your data for as long as you are a client of ours. This means that we will retain your client profile until you indicate that you no longer wish to use our services. If you indicate this to us we will also interpret this as a request to forget. This also means that we will not retain your data for longer than two years from the last moment of contact or transaction, unless there is a legal justification. basis. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data, we will therefore retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced as a result of your order.

Your rights

Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to with respect to personal data processed by or on behalf of us. We explain below which rights are and how you can invoke these rights. In principle, in order to prevent misuse, we will send copies and copies of your data only to your e-mail address already known to us. In the event that you send the data to another e-mail address or for example by post, we will ask you to identify yourself. identification. We keep records of processed requests; in the case of forgetting requests, we We keep anonymous records. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right at any time to file a complaint to the Personal Data Authority if you suspect that we are using your personal data in an wrong way.

Right of Inspection

You always have the right to inspect the data that we process (or have processed) and that relate to your person or are traceable to you. are traceable to your person. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted We will send you a copy of all data, together with a list of the processors holding the data, to the e-mail address known to us. who hold this data, indicating the category under which we have stored this data. stored.

Right of Rectification

You always have the right to have the data that we process (or have processed) and that relate to your person or are traceable to you, adjusted. are traceable, to have them changed. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted we will send you a confirmation that the data have been adjusted at the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data we process (or have processed) that relates to your person or is are traceable to your person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted We will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction. will no longer be processed.

Right to transferability

You always have the right to have the data that we (have processed) and that relate to your person or are can be traced back to you, by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure interconnection of data files can then no longer be guaranteed.

Right to object and other rights

You have the right, where applicable, to object to the processing of your personal data by or on behalf of Clean Tower. If you object, we will immediately cease data processing pending the processing of your objection. If your objection is well-founded we will provide copies and/or copies of data that we process (or have processed) to you and then cease processing permanently. U also have the right not to be subjected to automated individual decision-making or profiling. profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our privacy contact.

Cookies

Google Analytics

Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this information. data. We collect information about your surfing behavior and share this data with Google. Google may use this interpret this information in conjunction with other data sets and thus track your movements on the Internet. tracking. Google uses this information to provide, among other things, targeted advertising (Adwords) and other Google services and products.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Privacy policy changes

We reserve the right to change our privacy policy at any time. However, on this page you will always find the most latest version. If the new privacy policy affects the way we process data already collected relating to you, we will notify you by e-mail.

Contact details

Clean Tower
De Nieuwe Erven 3
5431 NV Cuijk

Contact for Privacy Affairs

info@clean-tower.com