Customer Service

At Clean Tower, we do our best to answer all your questions as quickly and thoroughly as possible! Below you’ll find answers to the most frequently asked questions. We recommend reviewing these first. Can’t find your question here? View all frequently asked questions here or feel free to contact us via chat or email.

Frequently Asked Questions

Accessibility

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

How do I return a product?

You may return a product within the return period in accordance with our return policy. Please contact us for further instructions.

Is it still possible to change my order?

This is possible as long as your order has not yet been shipped. Please contact us as soon as possible to discuss your options.

What is the delivery time for my order?

Delivery times vary depending on the product and delivery address. On average, your order will be delivered within 2–3 business days.

What are the shipping costs?

Shipping costs depend on your order and delivery location. You will see the exact shipping costs during checkout. Free shipping is available for orders of €100 or more.