Clean Tower guarantees the quality and reliability of its products in accordance with the descriptions and specifications listed on the clean-tower.com website.

You may always notify us within 14 days of receiving your order that you wish to return the product in its unused condition.

Return address:
You can return your product to the following address:

Clean Tower
Arkansasdreef 20
3565 AR Utrecht
Netherlands

Please include a copy of your receipt or proof of purchase with your return shipment and pack the product carefully to prevent damage during transit. Once we have received and inspected your return shipment, we will refund the full order amount within 14 days.

You have the right to cancel your order within 14 days of receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount.

To be eligible for a return, the item must be unused and in the same condition as when you received it. The product must also be returned in its original packaging or in packaging of at least equal strength to prevent damage during shipping.

If the products have been used by the consumer or damaged in any way, the right to cancel or terminate the contract expires.

To complete your return, we need a receipt or proof of purchase.

If you exercise your right of withdrawal, the product, including all accessories provided, must be returned to Clean Tower in its original condition and, if reasonably possible, in its original packaging. To exercise this right, please contact us via email. Once we have received the returned product in good condition, we will refund the full order amount to your account within 14 days.

To exercise the right of withdrawal, the consumer must inform us of their decision to withdraw from the contract by means of a written statement, such as an email. The consumer may use the model withdrawal form for this purpose, but this is not mandatory.

If you contact us to request a cancellation, we will send you the standard form via email. To submit a cancellation request, please contact us at [email protected]. Please include your customer information, order number, and the reason for the cancellation.

The cost of returning the item is the responsibility of the consumer, unless otherwise agreed.

Clean Tower provides a five (5)-year warranty on telescopic poles, effective from the date of purchase. All other products are covered by a one (1) year warranty, also effective from the date of purchase. This warranty covers only manufacturing defects and material defects that occur during normal and careful use of the products, in accordance with the instructions provided in the included manual.

Damage or defects resulting from improper or careless use, incorrect assembly or disassembly, drops, impacts, external influences, modifications or repairs performed by third parties, as well as normal wear and tear, are expressly excluded from the warranty. In case of doubt regarding the applicability of the warranty, Clean Tower will assess the defect and notify the customer accordingly.